Charge Share Trial - Guest FAQ
Joining the trial
Am I eligible to take part?
The Charge Share Trial is currently open to Motability Scheme customers who have an electric vehicle (EV) provided through the Scheme.
We’re starting with a small group of customers and rolling the trial out in selected areas first.
If you register, we’ll be in touch if there are chargepoints available near you.
How long does the trial last?
Your trial period lasts for six months. During this time, you will not pay any platform fees to the app provider.
After six months, you can keep using the service. Platform fees will then apply.
Can I leave the trial at any time?
Yes. Once you join the trial, you can leave at any time.
Finding a charger
How do I find a charger near me?
Use the map in the trial app to find available chargepoints near you. You can also search for chargepoints in a specific area using the search bar.
Once you find a chargepoint that suits you, tap on it to see more details and request a booking.
Can I only book chargepoints owned by Motability Scheme customers?
Yes, at the moment. As a guest, your trial app only shows chargepoints hosted by Motability Scheme customers.
You cannot view or book chargepoints outside the Motability Scheme through the trial app.
In the future, we may make chargepoints outside the Motability Scheme available in the app. If we do, we’ll let you know first and you’ll be able to choose whether to use them.
What charging speed will the chargepoint be?
All home chargepoints in the trial charge at 7kW.
This is slower than most public chargers, but home charging works differently. You’ll usually leave your car for longer, rather than stopping for a quick top up.
As a guide, most electric vehicles gain around 25 to 30 miles of range for each hour of charging at 7kW.
When you book, make sure you allow enough time to get the charge you need.
Booking and charging
Can I book in advance?
Yes. You can book as many charging sessions in advance as you need, as long as the times do not overlap.
You cannot extend a booking once it has started, so make sure you book enough time from the beginning.
If you need more time than expected, you can make another booking after your first session ends.
Do I need to stay with my car while it charges?
No. Most guests leave their car while it charges and come back later.
Please collect your car as soon as your session ends, especially if the host needs their driveway back.
What will hosts be able to see about me?
Hosts will be able to see:
• Your name
• Your profile photo, if you’ve added one
• The times you’d like to book
Only other Motability Scheme customers can see that you’re a Scheme customer.
If you’d like the host to know about any accessibility requirements, you can include these when you send your booking request.
Can I get in touch with a host in advance?
When you make a booking request, you can include a message or outline any specific needs.
Once your booking is confirmed, you’ll be able to see the host’s phone number. You can call or text them if you need to discuss any practical details.
Costs and payment
How much will it cost to charge?
Hosts choose their own price per unit of electricity, measured in kilowatt hours (kWh). This is the same unit your energy supplier uses.
There is a maximum price of 50p per kWh, so you’ll always pay less than the average cost of most public chargers.
You’ll see the price before you confirm your booking. You can only book a session if your app wallet has enough money to cover the cost, so there are no surprise charges.
You only pay for the electricity you use. If you end your session early, you will not pay for the full time you booked.
Will I have to pay any fees to use the service?
You will not pay any platform fees during the first six months of using the service.
There is still a 0.5% withdrawal fee each time you transfer money from your app wallet to your bank account. This fee goes to the payment provider that processes the transfer.
After six months, fees will apply when you use another person’s chargepoint. You’ll pay:
• A £1.50 platform fee per charging session
• A 2% service fee on the total cost of the session
How do I pay?
You can top up your app wallet using a debit or credit card.
When your charging session ends, the payment comes out of your app wallet automatically.
You’ll always be able to see your app wallet balance before you book.
Cover and reassurance
Who do I contact for help with the app, payments or charging?
Contact Splash on WhatsApp at 0204 538 7763 or email support@splashrenewable.co.uk.
They can help with:
• Signing up
• Changing your details
• Bookings
• Payments
• Charger or technical problems
Who do I contact about the trial?
Contact us on 0300 456 4566 if you have questions about taking part in the trial, or if you have feedback or a complaint.
What if something is damaged during my charge session?
If your vehicle, the host’s vehicle, or the host’s property is damaged during a booking, this would need to be claimed through your Motability Scheme insurance policy.
Who should I contact if I want to report another customer's behaviour?
Please contact Motability Operations at 0300 456 4566. We will look into any reports and take appropriate action.
If you have any more questions get in touch with our team at innovation@mo.co.uk
Frequently asked questions
Joining the trial
Am I eligible to take part?
The Charge Share Trial is open to selected Motability Scheme customers who have an electric vehicle and a home chargepoint.
To take part, you must:
- Be the homeowner of the property where the chargepoint is installed
- Have a private driveway where a car can be parked while it charges
- Have a myenergi chargepoint that was provided through the Scheme, or installed by a qualified and certified installer
- Be on a standard energy tariff, not a smart tariff where your energy supplier controls when your car charges
If your chargepoint wasn't provided through the Scheme, you’ll need to have a copy of the Electrical Installation Certificate (EIC). This confirms the chargepoint was installed safely.
Cars must charge on your own driveway. We cannot include homes where a charging cable crosses a pavement or where the car is parked on the street while charging.
If you’d like to take part, register your interest and we’ll check whether you’re eligible.
How long does the trial last?
Your trial period lasts for six months. During this time, you will not pay any platform fees to our third-party partner.
After six months, you can continue using the service. Platform fees will then apply.
Can I leave the trial at any time?
Yes. Once you join the trial, you can leave at any time.
Does it matter what energy tariff I’m on?
Yes. Most energy tariffs work with the trial.
But you cannot take part if your energy supplier controls when your car charges as part of your tariff.
You can take part if you control when your car charges yourself.
If you’re not sure who controls your charging, contact your energy supplier.
How do I know if my energy tariff is eligible for the trial?
Your tariff is eligible if your energy supplier does not control when your car charges.
All standard or fixed rate energy tariffs are eligible.
Check your tariff name against the table below. This isn't a complete list - it includes some common tariffs used by EV drivers.
| Tariff | Eligible? |
| Octopus Energy – Octopus Go | ✓ |
| Octopus Energy – Intelligent Octopus Go | ✗ |
| E.ON Next – Next Drive | ✓ |
| E.ON Next – Next Drive Smart | ✗ |
| Scottish Power – EV Saver | ✓ |
| Scottish Power – EV Optimise | ✗ |
| EDF – GoElectric Overnight | ✓ |
| British Gas – EV Power | ✓ |
| Good Energy – Fixed EV Tariff | ✓ |
| OVO Energy – OVO Charge Anytime | ✗ |
Be careful: some tariff names are very similar.
The easiest way to check your tariff is to look in your online energy account or on a recent energy bill.
If your tariff is not listed, or you're unsure, contact your energy supplier and ask whether they control when your car charges. If they do, your tariff is not currently eligible for the trial.
Do I need a smart meter?
No. Your chargepoint measures exactly how much electricity each guest uses, so you do not need a smart meter. The app will then calculate payments automatically.
Can I be a host and a guest at the same time?
Yes. When you register, you can choose to be a host, a guest, or both. By default, new users are set up as both.
Staying in control
Am I only sharing my chargepoint with Motability Scheme customers?
Yes. Your chargepoint will only be visible to other Motability Scheme customers using the trial app, including any named drivers on their lease.
Only Motability Scheme customers taking part in the trial will be able to view and book your chargepoint.
In the future, we may give you the option to make your chargepoint visible to other app users who are not part of the Motability Scheme trial. If we do, we’ll let you know first and you’ll be able to choose whether to make your chargepoint available.
Am I in control of when my chargepoint is used?
Yes. You decide when your chargepoint is available and which bookings to accept. It works around you and your routine.
Can I still use my chargepoint or vehicle app during the trial?
Yes, you can keep using your chargepoint or vehicle app throughout the trial.
You will just need to decide who is in charge of your charging schedule:
• Your chargepoint or vehicle app keeps control, and charges your car as it does now
• The trial app takes control, and charges your car at the times you set
Either way, you can still open your chargepoint or vehicle app anytime to check things like usage, status, or how it works with solar.
Are bookings automatically approved?
No. By default, you need to approve each booking request before it is confirmed.
You can change this setting in the My Chargers tab in the app if you would prefer bookings to be approved automatically.
You and your guests
Do I have to be at home when my guest charges?
No. Guests can charge without you being there.
You decide when your chargepoint is available, so you can choose to only accept bookings when you’re at home if you prefer.
We do recommend being there for a guest’s first booking. It’s a good chance to make sure everything is working as expected and can help both of you feel more comfortable.
How do I know who is coming to use my chargepoint?
Before you accept a booking, you’ll be able to see the guest’s name, profile photo if they have one, their requested booking times, and whether they’re a Motability Scheme customer.
Once you accept a booking, you’ll also be able to contact them by phone or SMS.
What will guests be able to see about me?
Guests will be able to see:
• Your name
• Your profile photo, if you’ve added one
• The location of your chargepoint
• When your chargepoint is available
Only other Motability Scheme customers can see that you are a Scheme customer.
If you have any accessibility requirements you’d like people to know about, you can share these when you list your chargepoint in the app.
Will I need to move my car for a guest booking?
It depends on your driveway layout. If your car blocks access to the chargepoint, you’ll need to move it before your guest arrives.
You’ll get advance notice of bookings, so you’ll have time to prepare. You also choose when your chargepoint is available, so you only accept bookings when it suits you.
If moving your car is not practical, you can mention this in your chargepoint listing.
Getting paid
How will I be paid for the electricity my guest uses?
You choose how much to charge for electricity when you list your chargepoint. You can charge up to 50p per kWh.
We suggest setting a rate that covers your electricity costs and is fair for both you and the guest. But the final choice is yours.
When a guest charges their vehicle, the app measures exactly how much electricity they use and charges them automatically. You do not need to calculate anything or chase payments.
Your earnings go into your app wallet. You can transfer the money to your bank account whenever your balance reaches £5.
How does the in-app wallet work?
Your earnings from each session build up in your wallet. There is no upper limit on how much you can hold in your wallet.
When you ask to withdraw your earnings, the money typically arrives in your bank account within one to two working days.
The minimum withdrawal amount is £5. There is a 0.5% fee each time you make a withdrawal.
Will I have to pay any fees to use the service?
You will not pay any platform fees during the first six months of using the service.
There is still a 0.5% withdrawal fee each time you transfer money from your app wallet to your bank account. This fee goes to the payment provider that processes the transfer.
After six months, platform fees will apply if you choose to keep sharing your chargepoint with other users. The app provider will take a 10% fee from your earnings for each booking.
Do I need to pay tax on what I earn?
Money you receive from sharing your chargepoint may be taxable.
You may be able to use the tax-free trading allowance, which is currently up to £1,000 of qualifying gross income in each tax year. The allowance applies across your relevant trading and casual income and may not be available in every circumstance.
Your tax position will depend on your individual circumstances. You are responsible for keeping appropriate records and checking whether you need to notify HM Revenue & Customs or complete a tax return. Further information is available on GOV.UK , or you can contact HMRC or an independent tax adviser.
Will this impact my allowance?
Income from sharing your chargepoint will not affect the amount of Personal Independence Payment you receive, because PIP is not affected by income or savings.
It may, however, affect means-tested benefits or other financial support, depending on your individual circumstances. For example, earnings from employment or self-employment can be taken into account for Universal Credit and Pension Credit, and you may need to report the income to the relevant benefit authority.
Before taking part, you should check the rules for each benefit or type of support you receive. You can do this through your Universal Credit account, by contacting the relevant benefit office, by checking GOV.UK or by speaking to an independent benefits adviser.
Support and reassurance
If you have any more questions get in touch with our team at innovation@motabilityoperations.co.uk