--- title: Home charging --- [![MotabilitySchemeÔÇöRGBÔÇöWhite](https://electric.motability.co.uk/hubfs/MotabilityScheme%C3%94%C3%87%C3%B6RGB%C3%94%C3%87%C3%B6White.svg "MotabilitySchemeÔÇöRGBÔÇöWhite")](https://motability.co.uk) ## Charge Share Trial - Guest FAQ #### Joining the trial Am I eligible to take part? The Charge Share Trial is currently open to Motability Scheme customers who have an electric vehicle (EV) provided through the Scheme. We’re starting with a small group of customers and rolling the trial out in selected areas first. If you register, we’ll be in touch if there are chargepoints available near you. How long does the trial last? Your trial period lasts for six months. During this time, you will not pay any platform fees to the app provider. After six months, you can keep using the service. Platform fees will then apply. Can I leave the trial at any time? Yes. Once you join the trial, you can leave at any time. #### Finding a charger How do I find a charger near me? Use the map in the trial app to find available chargepoints near you. You can also search for chargepoints in a specific area using the search bar. Once you find a chargepoint that suits you, tap on it to see more details and request a booking. Can I only book chargepoints owned by Motability Scheme customers? Yes, at the moment. As a guest, your trial app only shows chargepoints hosted by Motability Scheme customers. You cannot view or book chargepoints outside the Motability Scheme through the trial app. In the future, we may make chargepoints outside the Motability Scheme available in the app. If we do, we’ll let you know first and you’ll be able to choose whether to use them. What charging speed will the chargepoint be? All home chargepoints in the trial charge at 7kW. This is slower than most public chargers, but home charging works differently. You’ll usually leave your car for longer, rather than stopping for a quick top up. As a guide, most electric vehicles gain around 25 to 30 miles of range for each hour of charging at 7kW. When you book, make sure you allow enough time to get the charge you need. #### Booking and charging Can I book in advance? Yes. You can book as many charging sessions in advance as you need, as long as the times do not overlap. You cannot extend a booking once it has started, so make sure you book enough time from the beginning. If you need more time than expected, you can make another booking after your first session ends. Do I need to stay with my car while it charges? No. Most guests leave their car while it charges and come back later. Please collect your car as soon as your session ends, especially if the host needs their driveway back. What will hosts be able to see about me? Hosts will be able to see: • Your name
 • Your profile photo, if you’ve added one • The times you’d like to book 
Only other Motability Scheme customers can see that you’re a Scheme customer. If you’d like the host to know about any accessibility requirements, you can include these when you send your booking request. Can I get in touch with a host in advance? When you make a booking request, you can include a message or outline any specific needs. Once your booking is confirmed, you’ll be able to see the host’s phone number. You can call or text them if you need to discuss any practical details. #### Costs and payment How much will it cost to charge? Hosts choose their own price per unit of electricity, measured in kilowatt hours (kWh). This is the same unit your energy supplier uses. There is a maximum price of 50p per kWh, so you’ll always pay less than the average cost of public chargers (55p per kWh in our example above). You’ll see the price before you confirm your booking. You can only book a session if your app wallet has enough money to cover the cost, so there are no surprise charges. You only pay for the electricity you use. If you end your session early, you will not pay for the full time you booked. Will I have to pay any fees to use the service? You will not pay any platform fees during the first six months of using the service. After six months, fees will apply when you use another person’s chargepoint.  You’ll pay: • A £1.50 platform fee per charging session • A 2% service fee on the total cost of the session There is a 0.5% withdrawal fee if you decide to transfer money from your app wallet back to your bank account. This fee goes to the payment provider that processes the transfer. How do I pay? You can top up your app wallet using a debit or credit card. When your charging session ends, the payment comes out of your app wallet automatically. You’ll always be able to see your app wallet balance before you book. #### Cover and reassurance Who do I contact for help with the app, payments or charging? Contact Splash on [WhatsApp at 0204 538 7763](https://wa.me/442045387763)or email  [support@splashrenewable.co.uk.](mailto:support@splashrenewable.co.uk)   They can help with: • Signing up • Changing your details • Bookings • Payments • Charger or technical problems Who do I contact about the trial? Contact us on 0300 020 5511 if you have questions about taking part in the trial, or if you have feedback or a complaint. What if something is damaged during my charge session? If something is damaged during your charging session, you must notify Direct Line Motability. Please refer to your motor insurance cover documents and to your own home insurance cover to understand what’s covered and what’s not. You can find details about your insurance cover or see a copy of your documents at any time by visiting your online account: [**Motability Scheme online account**](https://myaccount.motabilityoperations.co.uk/insurance) If you would like to speak to DLM about damage to your charger please contact them on 0300 037 3737. Lines are open from 8am to 7pm Mondays to Fridays, 8am to 4pm Saturdays. Who should I contact if I want to report another customer's behaviour? Please contact Motability Operations at 0300 456 4566. We will look into any reports and take appropriate action.   If you have any more questions get in touch with our team at [innovation@mo.co.uk](mailto:innovation@mo.co.uk)  The Motability Scheme is run by [Motability Operations Ltd](https://www.mo.co.uk/), under a contract to [Motability](https://www.motabilityfoundation.org.uk/), a registered charity. Motability Operations Ltd is authorised and regulated by the Financial Conduct Authority under reference number 735390. See our [Terms and Conditions](https://www.motability.co.uk/utilities/terms-and-conditions/) for more information. ![MotabilitySchemeÔÇöSymbolÔÇöFadedÔÇöRGBÔÇöWhite](https://electric.motability.co.uk/hubfs/MotabilityScheme%C3%94%C3%87%C3%B6Symbol%C3%94%C3%87%C3%B6Faded%C3%94%C3%87%C3%B6RGB%C3%94%C3%87%C3%B6White.svg "MotabilitySchemeÔÇöSymbolÔÇöFadedÔÇöRGBÔÇöWhite")